Refund and cancellation policy
Effective 2026-08-22. Operated by ShowStone.
When ShowStone gives money back for ShowStone, how to cancel, and how long each of those takes.
Who this applies to
Anybody who has paid ShowStone for access to ShowStone, on any plan. Ask at [email protected].
Trials cost nothing
Where a plan starts with a trial, nothing is charged during it and there is nothing to refund for that period. Stop before it ends and you owe us nothing.
The refund window
If you are charged and are not happy with what you got, ask within 7 days of that charge and we refund it in full. After 7 days a paid period is not refundable, but you may cancel so that nothing further is charged. A written agreement carrying its own refund terms overrides this paragraph.
How to cancel or ask for a refund
Cancel from your account settings, or write to [email protected] from the address on the account. Cancelling stops the next charge and leaves your access running until the period you already paid for ends. You do not have to give a reason.
What is not refunded
Periods already used beyond the 7-day window; usage charges for work we already performed for you; accounts closed by us for breaking the terms of service; and anything you were not charged for in the first place.
How long a refund takes
Once approved, we send it back to the original payment method within 5 working days. How long it then takes to appear is up to your bank, usually a further 5 to 10 working days.
Contact
Refund and cancellation questions go to [email protected], or by post to ShowStone, PLACEHOLDER - postal address not yet set.